Risk Free3 Step Buying Process

Select your Diamond
and / or Ring
1
Confirm your order with a 10%
deposit payment through PayPal
2
Pay the balance upon
collection
3
 

Secure Payments

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Dubai Rocks selected Paypal to be our International online Payment partner. We selected Paypal because Paypal is the worlds largest global payment provider and strongly protects our customers through it’s secure, fair, and transparent payment environment www.paypal.com. Paypal accepts Visa, Mastercard and Amex as well as a number of other different payment methods, and is available in more Countries than any other payment provider.

To purchase Jewellery from www.dubairocks.com customers need to have a Paypal account. If you do not have an account then you can easily and safely open a Paypal account within 5 minutes at https://www.paypal.com/signup/account.

For more information on secure payments and buyer protection please click on the following link - https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

 

Worldwide Delivery Service

Dubai Rocks can deliver globally through a secure delivery service option. Our products are fully insured and will arrive within 2-3 days of leaving our workshop. Fedex, our trusted service partner, has shipped thousands of our quality products to every corner of the planet.

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When you buy from Dubai Rocks, from anywhere in the world, we’ll ship it to you for free. We use the secure Fedex Priority service which, from the day of shipping, takes 2-3 days to arrive. Our delivery service is Fully Insured, trackable and fast, giving our customer piece of mind as well as an excellent service. Our worldwide delivery service is only available to customers spending $1,500 or more. To ship an item we require a full business or home address (no PO Boxes), mobile contact number for the receiver as well as a signature upon delivery. For more information about our global shipping service please contact the customer service team at info@dubairocks.com.

 

The Dubai Rocks Cancellation Policy

Customers can cancel any order within a 24hr period after the 10% confirmation payment has been made. Producing bespoke hand crafted Jewellery products that are as unique as the person for which they are intended, as opposed to being standard products pulled off a shelf, is something that we are passionate about. We work tirelessly with the customer throughout the selection and production process to ensure that we get it right every single time. Because all Dubai Rocks Jewellery is bespoke, and handmade to order, purchases are non-returnable and non-refundable. For more information contact the customer service team on info@dubairocks.com .

 

Lifetime Guarantee

Dubai Rocks Jewellery is hand crafted by our skilled artisans in our boutique workshop. Our high quality luxury products naturally come with a lifetime guarantee and warranty. Our ability to craft extraordinarily high quality, unique products, for our customers, every single time, is the key to our success. For more information on our quality products, lifetime warranty and guarantee, please contact the customer service team at info@dubairocks.com.

 

Terms & Conditions

The Dubai Rocks Team have tried to make the purchasing process as safe, secure, and customer friendly as possible. By purchasing any goods through the Dubai Rocks website, the customer accepts the carefully designed secure purchase process communicated on the website www.dubairocks.com. Please read relevant content carefully before making your purchase.

The Dubai Rocks Team work tirelessly to ensure that every customer is delighted with this special shopping experience - we do everything we can to exceed the expectations of each and every single customer. If the customer has any questions pertaining to the purchase process or website content, then the Dubai Rocks customer service team can be contacted on info@dubairocks.com.

 

Taxes for International Shipments

Taxes, Duty and any surcharges levied by any particular country are not included in the sales price and need to be paid for by the customer. Please check with your local Customs and Exercise Office to confirm taxes and duties prior to ordering your dream ring.

 

Appraisal Valuations

The irrefutable evidence, that demonstrates the Dubai Rocks product quality, as well as our gift for selecting the most valuable diamonds, is the valuation achieved by our customers, at independent jewelers, for the engagement rings they purchase from us. Dubai Rocks engagement rings are normally valued at over 2 times what our customers pay for them.

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So if a customer pays $6,000 for a ring we’d be surprised if it was valued at any less than $12,000. It is not uncommon for our customers to receive valuations of more than 3 times what they paid for the product. Jewelers that value our rings, more often than not, compliment the hand crafted quality and attention to detail of our workmanship. Receiving such compliments, from industry fellows, and competitors alike, is something that we are very proud of.

Dubai Rocks are able to achieve such outstanding valuations for the following reasons. Our rings are hand crafted by highly skilled artisans with outstanding care and attention to detail. This ensures that our rings are unique one of kind creations that will last a lifetime.

Because we do not hold any diamonds in stock, and only buy from De Beers ‘Sightholders’ (who purchase De Beers Diamonds), we select the best possible diamonds for our customers from the best De Beers Sightholders in the world. This ensures that our customers have the most beautiful, valuable diamonds in their bespoke hand crafted rings.

 

Ethical Sourcing (conflict free diamonds)

Dubai Rocks only purchase GIA Certified diamonds from De Beers Sightholder diamond suppliers. This ensures that our diamonds are not only the most beautiful, but also ethically sourced and compliant with the United Nations Kimberly Process. Dubai Rocks take this approach because we will not accept anything but the most ethically sourced, beautiful diamonds in the world for our luxury hand crafted products and customers.

 

Engraving Service

Dubai Rocks can engrave a special message, in a number of different carefully selected font styles, on the inside of your ring. For questions relating to engraving please contact the customer service team at info@dubairocks.com.